Hotel FAQs

Search our FAQs

Common Questions

• General Hotel Information

  What is the check-in time?

  Rooms are available for check-in from 2 pm onwards. In the case of earlier arrival, we try our best to accommodate our guests where possible. Please note that an earlier check-in is subject to room availability and an additional charge may apply. To guarantee an early arrival, please contact our reservations team on +353 (0)1 8080 500 to check availability.

  Is there a way to check-in in advance?

  Advance check-in service is available to our guests who receive the advance check-in email before their stay. In this email you will find everything you need to know regarding your stay with us, including parking and transport information, things to do in the area, breakfast and dining options, room upgrade options as well as offers and much more. Save time at the desk and enhance your stay with our special offers!

  What is the check-out time?

  Check-out is at 12 noon on the day of departure. In the cases of late departure, we try our best to accommodate our guests where possible. Please note that a late check-out is subject to room availability and an additional charge may apply. If you plan to avail of a late check-out, please arrange with our reception team during your stay.

  Does the hotel offer baggage storage?

  Yes, hotel guests can leave their luggage with the reception until your room is ready or you are ready to depart. Please ask at reception and a member of staff will assist you.

  Does the hotel have WiFi?

  Yes, Maldron Hotel Dublin Airport is pleased to offer complimentary WiFi in all public areas and bedrooms.

  Is there a laundry service available?

  Yes, we offer a full laundry service. Please note that additional charges do apply.

  What do I do if I accidentally left some items in the hotel?

  If you have left any items behind following your stay at the hotel, please contact us directly via phone on +353 (0)1 8080 500 or email reservations.dublinairport@maldronhotels.com and a member of our team will be in touch to organise collection or postage if the item is found.

  Are pets permitted in the hotel?

  No, pets are not allowed in the hotel, with the exception of guide and assistance animals.

  Is the hotel reception desk open 24 hours a day?

  Yes, our reception desk is staffed 24 hours a day.

  What is the hotel’s smoking policy?

  Maldron Hotel Dublin Airport operates a strictly non-smoking policy within the entire hotel. A deep cleaning fee will be charged to guests who are found to be in breach of our no smoking policy.

  Is the hotel accessible?

  Yes, we are proud to be verified as offering superb levels of accessibility throughout our hotel. Please click the button below for full details or contact us if you would like any additional information.

  Hotel Accessibility

  Do you sell gift vouchers?

  Yes, we sell gift vouchers at our reception area as well as online which can be used across various Maldron, Clayton and sister properties for overnight accommodation, dining and leisure facilities (where applicable).

  Do you provide printing facilities for boarding passes?

  Yes, complimentary boarding pass printing is available in the hotel lobby along with airline check-in and airport flight status screens so you know exactly when to leave for your flight.

  Can I weigh my bags?

  Yes, baggage weighing is available in the lobby for access by all guests, nominal fee applies.

  Do you supply travel adapters?

  Yes, travel adapters are available at reception and in our vending machines (subject to availability).

  Does the hotel offer currency exchange?

  No, currency exchange is currently not available in the hotel, however, you there is a currency exchange available in the Airport Terminals just a 3-minute walk from Maldron Hotel Dublin Airport.

  Does the hotel offer gym or spa facilities on-site?

  No, Maldron Hotel Dublin Airport does not have any leisure facilities on-site.

• Location & Parking

  How close is the hotel to Dublin Airport?

  Maldron Hotel Dublin Airport is located in the grounds of Dublin Airport within 3 minutes walking distance of both Terminals. The hotel operates a complimentary 24-hour shuttle bus service to and from the hotel to Terminal 1 and Terminal 2.

  Does the hotel offer a shuttle service to both terminals?

  Yes, Maldron Hotel Dublin Airport runs a 24-hour courtesy bus from the hotel to both terminals in Dublin Airport.

  *Please note that presently our courtesy bus service is suspended pending future government guideline updates.

  How often does the hotel shuttle bus operate?

  The complimentary shuttle bus operates every 20 minutes between the hours of 4 am – 10 am and 6 pm – 11 pm. At all other times, it operates every 30 minutes (bus timetable may be subject to change).

  *Please note that presently our courtesy bus service is suspended pending future government guideline updates.

  How can I avail of the shuttle service?

  In both terminals, a courtesy phone is available.

  In terminal 1, it is located opposite the exit door of the arrivals hall next to the Information desk. Please pick up the phone and advise of your collection requirements and then proceed via the exit door through the Atrium on foot to Zone 8. We are the second bus stop on the left as you exit the Atrium doors which are clearly signposted.

  In terminal 2, we have a courtesy phone located on a post as you exit the T2 exit door of the arrivals hall. Please pick up the phone and advise of your collection requirements and then proceed via the main exit door. After which please wait at the ‘Authorised Vehicle’ pickup spot which again is clearly marked and is located to the right of the main exit door.

  *Please note that presently our courtesy bus service is suspended pending future government guideline updates.

  Is the shuttle service complimentary?

  Yes, Maldron Hotel Dublin Airport provides a complimentary 24-hour courtesy bus to and from the hotel to both Terminal.

  *Please note that presently our courtesy bus service is suspended pending future government guideline updates.

  How far is the hotel from Dublin city centre?

  Maldron Hotel Dublin Airport is 12km and around a 30-minute drive from Dublin city centre.

  How close are public transport links to the hotel?

  Frequent Dublin Bus routes 16 and 41 stop just around the corner from the hotel serving Dublin city centre. Many other private options are also available operating express services from both terminals to the city centre and south Dublin. Alternativity, taxis are available outside arrivals in both terminals. Journey time and fares depend on traffic, outside rush hour the journey time is typically around 30 minutes costing €25 to €35.

  Do you have on-site car parking?

  Yes, secure on-site car parking is available to hotel patrons (charge applies). You can also leave your car with us when going on holidays. Pre-booking is recommended to ensure you confirm a preferential parking package. Please contact our reception team on +353 (0)1 8080 500 before arrival to check availability and to add car parking to your booking.

  Does the hotel offer any Stay, Park & Fly packages?

  Whether you are going on a business trip or a two-week family vacation, Maldron Hotel Dublin Airport has the perfect Stay, Park & Fly package for you. All our packages include an overnight stay, free WiFi and your choice of 3 days, 8 days or 15 days parking depending on your travel needs. Simply park your car in our secure airport parking facilities, have a great night’s sleep before taking off or after touching down, and avail of our complimentary 24-hour shuttle bus to and from the airport. Advance booking is recommended to ensure you confirm a preferential parking package.

  Is there a car rental station near the hotel?

  Yes, a wide array of car hire companies are conveniently located in Dublin Airport Terminals which is only minutes’ walk from Maldron Hotel Dublin Airport.

  Are there any shopping areas nearby?

  Yes, Maldron Hotel Dublin Airport is perfectly located for a shopping break in Dublin, being within easy reach of Dublin city centre’s many great department stores and designer boutiques.

  In addition, Swords Pavilions Shopping Centre is north Dublin’s premier shopping centre with over 80 great shops, restaurants and cafes as well as the 11 screen Movies@Swords cinema all under one roof. Open 7 days a week, a shopping trip to Pavilions could not be easier. Conveniently located just 8 minutes away from Maldron Hotel Dublin Airport on the Malahide Road just off the M1 with over 2000 car parking spaces and the first 2 hours free.

  Also, IKEA Dublin store is only 10 minutes’ drive from Maldron Hotel Dublin Airport.

  What is there to see and do around the hotel?

  Maldron Hotel Dublin Airport makes an ideal location for those taking off or touching down. Equally, it’s a great base for those looking for a staycation with everything from beaches to heritage sites and castles to breath-taking coastal walks all on our doorstep. County Fingal boasts twenty-six golf courses, many of which can be found nestled along the 88km of Dublin Bay providing a wonderful variety of beautifully conditioned links and heathland golf course.

• Rooms & Amenities

  What room types does the hotel offer?

  Maldron Hotel Dublin Airport boasts 251 comfortable hotel rooms. Depending on your needs, you can choose between 4 different room types, including Standard Rooms, Executive Double Rooms, Triple Rooms and Family Rooms. We also have a number of Interconnecting Rooms available.

  Are there wheelchair accessible rooms available?

  Yes, we have a number of wheelchair accessible rooms are available with specially adapted wet rooms.

  Does the hotel have family rooms?

  Yes, we offer a number of rooms for families of all sizes. Our standard family rooms are comprised of one double and one queen-sized double bed, sleeping up to 2 adults and 2 children comfortably. Our superior family rooms are comprised of two queen-sized double beds, sleeping up to 4 adults. For larger family rooms, interconnecting rooms or a second family room, please contact us directly via phone on +353 (0)1 8080 500 or email reservations.dublinairport@maldronhotels.com.

  Can we add an extra bed or cot to the room?

  Yes, a limited number of our rooms accept roll-away beds or infant cribs (additional charges may apply). Please contact our reservations team on +353 (0)1 8080 500 to check availability.

  Can you hear the airport from the bedrooms?

  No, our hotel rooms are soundproof. As long as your window is closed you will not hear any noise.

  Do you have day let rooms?

  Yes, day let rooms are available and should be booked directly with a member of our reservations team by calling +353 (0)1 8080 555 or emailing reservations.dublinairport@maldronhotels.com.

  Do the rooms have air conditioning?

  Yes, all hotel rooms have air conditioning.

  Do the bathrooms have a shower or a bath?

  All of our hotel rooms have an en-suite bathroom with a shower. However, we also have a small number of rooms available with baths. If you have a preference, please let our reservations team know prior to your arrival.

  Does the hotel offer wake-up calls?

  Yes, wake-up calls can be arranged with our reception team.

  What amenities are included in the room?

  All our hotel rooms are equipped with a hairdryer, iron and ironing board, tea/coffee making facilities and complimentary toiletries. Also, all rooms have free WiFi.

• Dining

  Does the hotel have a restaurant on-site?

  Yes, our Grain & Grill restaurant offers an array of European & Asian dishes to tempt your taste buds. Each dish is carefully prepared by our team of expert chefs and is complemented by a fantastic choice of fine wines. Alternatively dine in The Bar which serves a full menu as well as a wide range of drinks, snacks and coffees – we’re particularly proud of our cocktails. Dinner is served from 6pm to 10pm daily. Please note that opening and closing times may be subject to change.

  Does the hotel offer breakfast?

  Yes, we are renowned for a great selection of breakfast options available each morning. Choose from a full Irish breakfast as well as healthier and nutritious options to kickstart your morning. Breakfast is served in the Grain & Grill restaurant from 6am until 10.30am daily. Additionally, in-room breakfast to-go bags are available for guests with very early flights.

  *Opening and closing times may be subject to change

  Does the restaurant cater food for allergies?

  Yes, all of our menus have a full allergy listing. Please inform your waiter if you have any allergies, vegetarian or dietary requirements and our kitchen team will be delighted to assist.

  Does Gain & Grill offer a dedicated kid’s menu?

  Yes, we offer a dedicated menu for our little ones.

  Do you provide room service?

  Yes, in-room dining is available daily from 3pm to 11pm. A late night menu is available until 3am for collection in the lobby. You can order from our Click & Go menu, available through our Guest Service Platform. The food can be then collected at the collection point in our restaurant at your requested time.

  Is there a reservation for dinner required?

  No, a dining reservation is in general not required. However, we advise you to reserve your table in advance to avoid disappointment. To pre-book, please contact our team via phone on +353 (0)1 8080 500 or send an email to reservations.dublinairport@maldronhotels.com.

  Do you cater for large groups? Can I book a private dining space for a special occasion?

  Yes, we cater for large groups and special occasion (subject to availability). Private dining facilities can also be arranged. To enquire, please contact our events team via phone on +353 (0)1 8080 580 or email meetings.dublinairport@maldronhotels.com.

• Meetings & Events

  Are there meeting and event room facilities available at the hotel?

  Yes, there are 10 modern and flexible meeting rooms which are fully air-conditioned. Our meeting rooms are suitable for interviews, business meetings, training courses, seminars, exhibitions and conferences. Each room has built-in AV equipment and complimentary high-speed WiFi. Live Video Conferencing is also available (subject to availability).

  Does the hotel facilitate conferences?

  Yes, we do facilitate conferences. Our Fitzmaurice Suite can accommodate between 180 and 200 guests depending on setup required.

  How many people do your meeting rooms accommodate?

  Depending on the meeting room and set up, our largest meeting room can accommodate up to 200 people theatre style.

  What equipment is included in the meeting rooms?

  All our meeting rooms are equipped with large built-in screens as standard as well as flipcharts, stationery, sweets and water. In addition, free high-speed WiFi will be provided complimentary in all meeting rooms as well as air conditioning. A video conferencing dock can also be booked (subject to availability).

  Are there food and beverage options available?

  Yes, we have a wide variety of refreshments and dining options as well as customised menus available for meetings. From pastries, tea and coffee on arrival to energy-boosting breaks and everything in between, we certainly have something to suit your budget and requirements. For more information, please contact our meetings team via phone on +353 (0)1 8080 580 or email meetings.dublinairport@maldronhotels.com.

  Do you have corporate rates available?

  Yes, corporate rates are available. Should you wish to inquire about setting up a preferred agreement and enjoy many corporate benefits, please contact a member of our sales team on +353 (0)1 8080 589.

• Booking & Cancellation

  What is Make It Maldron and how do I sign up?

  Signing up and being part of Make it Maldron means you can save €10/£10 per room per night every time you book directly on our website (excludes selected sale and promotional special offers). To sign up, visit our ‘Make It Maldron’ page and join in 3 simple steps to ensure your discount is applied to all future online bookings.

  Can I claim back on the Stay and Spend Tax Credit Scheme?

  Yes, we are delighted to confirm that all Maldron Hotels are registered for the Stay and Spend Tax Credit Scheme. That means if you stay with us between 1st October 2020 and 30th April 2021 you can claim up to €125 under this scheme, please see revenue.ie for more information and details.

  What is the best way to make a reservation?

  The best way to book is online on our website where you can easily see our best rates and what exclusive offers and packages are available. Alternatively, you can call us on +353 (0)1 8080 500 or email reservations.dublinairport@maldronhotels.com.

  What should I do if I haven’t received a booking confirmation?

  If you have not yet received a booking confirmation by email, please check your junk/spam folder of your emails. Alternatively, you can also contact our reservations team via phone on +353 (0)1 8080 500 or email reservations.dublinairport@maldronhotels.com and they will be happy to help.

  What payment methods does the hotel accept?

  Maldron Hotel Dublin Airport accepts all major credit and debit cards as well as cash and online payments.

  What is the hotel’s credit/debit card policy?

  A valid credit/debit card is required to secure all bookings made online or over the phone, unless in cases where this is otherwise stated. Please note that nothing is charged to the card at booking stage when booking directly with the hotel (with the exception of advance purchase offers or bookings that require a deposit. This will be clearly outlined in the special offer terms and conditions).

  For all rooms that are being paid for in cash must be accompanied with photographic ID. No rooms will be let unless payment is guaranteed.

  What age are children for the purpose of hotel packages?

  Under 12’s are considered to be children.

  How do I make a group or multiple room booking?

  To make a group or multi-room booking, please contact a member of our reservations team via phone on +353 (0)1 8080 555 and they will be delighted to assist you with your request.

  Are there any age restrictions when booking a hotel room?

  To book a hotel room, you must be at least 18 years old. All under 18s must be accompanied by a guardian or parent.

  Can I show up at the hotel without a booking?

  Yes, we accept walk-in bookings (subject to availability). However, we would always recommend to call ahead to the hotel or booking online prior to arriving to secure your reservation and to avoid disappointment.

  Can I extend my stay?

  Yes, depending on availability, we’ll be happy to accommodate you for further nights at an additional cost. Please contact our reception team at any stage during your stay and we will happily arrange the rest for you.

  How can I amend or cancel my booking?

  If you have booked directly with the hotel, you can amend or cancel your booking by visiting the ‘Manage Booking’ section on our website by using your confirmation number and email address. Alternatively, you can call us directly on +353 (0)1 8080 500 or email reservations.dublinairport@maldronhotels.com to cancel or amend your booking.

  What is the cancellation policy?

  If you have booked the reservation directly with the hotel over the phone or online, Maldron Hotel Dublin Airport offers free cancellation up to 2pm prior to the day of arrival unless advance purchase non-refundable rate was selected. Please note that some special offers and key dates outlined in the terms and conditions may specify a special cancellation policy applicable to that offer and date.

  How can I cancel my reservation if I booked via a third-party website?

  If you have booked via a third-party website or online travel agent, you will need to contact them directly to amend or cancel your booking as we cannot do that on your behalf. Please note that third party websites and online travel agents have their own cancellation policies, so please refer to your confirmation email.

  What does our “no show” policy entail?

  If you do not show on the day of your booking or didn’t successfully cancel, you will be charged the full amount for your first night’s stay. If you have booked our “advanced purchase” or “prepay and save” rates, you will incur a 100% penalty charge for the entire duration of your stay.